Every product purchased from ITDOORSTEP is backed first by the product manufacturer’s or supplier’s warranty. Additional 10 days warranty will be given to all our customers after the payment made. Pls log in to “My Account” to check your warranty validity & fill up the “Warranty Form” with detail. Pls ship the product back to ITDOORSTEP together with the printed copy of Warranty Online Form & RMA number at your own cost.
Your warranty will be void and delivered back to you if the product have:
- Been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions or
- Been involved in any accident or damage caused by an incorrect attempt at modification or repair
- Been dealt with or used contrary to our or the manufacturer’s instructions for the product.
We’ll replace the product after received and verified.